Vision Icon Professional Vision

BDM, ERP, Business Operations  Analytics & Administrative Assistance

Driving operational excellence through ERP automation, advanced analytics, and ethical leadership, creating data-driven growth for organizations worldwide.

My Vision 

To empower businesses with intelligent ERP solutions by Odoo and actionable insights that streamline operations, enhance decision-making, and foster sustainable growth in an ever-evolving global marketplace.

Innovation Icon

ERP Automation

Implementing robust ERP systems that automate workflows, reduce manual errors, and unlock operational efficiency across departments and geographies.

Analytics Icon

Advanced Analytics

Leveraging data visualization and predictive analytics to transform raw data into strategic insights that drive informed, confident business decisions.

Leadership Icon

Ethical Leadership

Leading with integrity, transparency, and accountability—building trust and fostering collaborative environments that empower teams to excel.

Core Expertise Areas

ERP Icon

ERP Implementation

End-to-end deployment and optimization

Data Icon

Data Visualisation

Power BI, Advanced Excel dashboards

Process Icon

Process Optimization

Workflow automation and efficiency gains

Strategy Icon

Strategic Planning

Data-driven roadmaps and KPI frameworks

Team Icon

Team Leadership

Cross-functional collaboration and mentoring

Global Icon

Global Mindset

Multi-cultural project management

Open to New Opportunities

I'm actively seeking challenging roles where I can leverage my expertise in ERP automation by Odoo and analytics to drive meaningful business transformation.

Hybrid Icon Hybrid Roles
Remote Icon Remote Positions
On-site Icon On-Site Opportunities
Quick Response Icon 24-Hour Response Guarantee
8+
Years Experience
25+
Projects Delivered
10+
Industries Served
100%
Employer Satisfaction

Executive Summary & Credentials

Results-driven Business Development & ERP Strategy Executive  With 8+ years transforming operations across logistics, e-commerce, freight forwarding and international courier sectors. Specialized in Odoo ERP implementations, Power BI analytics, and Lean Six Sigma methodologies that deliver measurable ROI and operational excellence.

Currently pursuing M.Sc. Operations Research & Business Analytics at Otto-von-Guericke-Universität Magdeburg, combining academic rigor with hands-on enterprise experience across Germany and Bangladesh markets. Proven track record of reducing costs by 80%, improving efficiency by 35%, and accelerating sales cycles by 25%.

Core Competencies

ERP Systems 95%
Business Analytics 90%
Process Optimization 88%
Team Leadership 85%

Professional Journey

 Oct 2025 - Dec 2025
ComfNet Solutions GmbH
Sep 2022 - Jun 2025
QEP Express Bangladesh
Jan 2023 - Aug 2024
AMAZON (DAH-1) THROUGH GI GROUP GMBH
Sep 2020 - Jan 2022
ANTRON EXPRESS BANGLADESH
Jun 2020 - Aug 2020
NAIFA MARUF FOUNDATION
Jan 2017 - May 2020
FEDEX BANGLADESH

Academic Background

M.Sc. Operations Research & Business Analytics
Otto-von-Guericke-Universität Magdeburg
BBA Sales, Marketing, Tourism & Hospitality
American International University - Bangladesh

Skills Matrix Dashboard

Comprehensive overview of technical competencies and professional expertise

💼

ERP/CRM Systems

Odoo 90%
QuickBooks 85%
HubSpot 88%

Automation Tools

Zapier 92%
Apollo 87%
Hunter & Lemlist 85%
📊

Analytics & BI

Power BI 88%
Excel Advanced 95%
R Tool, SPSS, Minitab 82%
🐍

Programming & Modeling

Python (PuLP) 86%
Genetic Algorithms 80%
Optimization Modeling 84%

Core Competency Overview

90%
ERP/CRM
88%
Automation
88%
Analytics
83%
Modeling
85%
Design

Technology Stack & Tools

💼
Odoo
💰
QuickBooks
🎯
HubSpot
Zapier
🚀
Apollo
🎯
Hunter
📧
Lemlist
📊
Power BI
📈
Excel
📉
R Tool
📊
SPSS
📈
Minitab
🐍
Python PuLP
🧬
Genetic Algorithms
🎨
Canva
📊
Executive Decks

Expertise Areas & Strategic Deliverables

Smarter businesses through unified ERP systems, analytics, and strategic operational leadership

ERP Transformation & Integration

End-to-end implementation of enterprise resource planning systems with seamless data migration, custom workflows, and guaranteed ROI within 12 months.

Odoo QuickBooks HubSpot API Integration
Typical Outcomes

Reduction in manual processes, 99.9% data accuracy, complete financial visibility, and automated reporting dashboards

Business Process Optimization

Systematic workflow analysis and redesign using proven methodologies to eliminate waste, reduce cycle times, and achieve operational excellence.

Lean Six Sigma Kaizen Process Mining Value Stream Mapping
Typical Outcomes

Efficiency gains, faster turnaround times, standardized SOPs, and continuous improvement culture

Data Analytics & BI Solutions

Custom business intelligence platforms with real-time dashboards, predictive modeling, and actionable KPI frameworks that transform data into strategic decisions.

Power BI Python R SPSS SQL
Typical Outcomes

Real-time performance visibility, forecast accuracy, automated reporting, and data-driven decision-making frameworks

International Business Development

Strategic market entry planning with cross-cultural sales methodologies, comprehensive market research, and automated CRM systems for global expansion.

CRM Automation Apollo Hunter Zapier
Typical Outcomes

Market entry roadmaps, localized sales strategies, 200% pipeline growth, and automated lead generation systems

Executive Case Studies & Project Portfolio

Demonstrating measurable business impact through data-driven strategies and innovative solutions

Enterprise Solutions & Analytics Portfolio

Transforming global operations through ERP integration, data-driven analytics, and process optimization. Proven results across logistics, supply chain, and enterprise systems.

🚀

QEP Express — Global ERP Integration & Automation

Bangladesh | 2022–2025

ERP Dashboard with global data integration

Integrated ERP architecture connecting global operations across 6 countries

Reduced
Billing Errors
Increased
Efficiency
Increased
Visibility

Challenge

QEP Express operated across multiple countries with fragmented systems, leading to billing inconsistencies, delayed reporting, and limited operational visibility across Bangladesh, China, Hong Kong, Sri Lanka, KSA, and USA.

Strategy

Architected a unified ERP ecosystem integrating Odoo, QuickBooks, and Power BI to create real-time data synchronization and automated workflows across all regional operations.

Execution

  • Deployed Odoo ERP as central operations hub with custom modules for logistics
  • Integrated QuickBooks for seamless financial reconciliation and automated invoicing
  • Built Power BI dashboards for executive KPI tracking and operational analytics
  • Established API-driven data pipelines for real-time cross-border synchronization

Impact

Reduced billing errors, increased operational efficiency, and provided greater visibility into global operations. The integrated system now processes over 10,000 transactions monthly with higher accuracy.

📊

Antron Express — Lean Sales Optimization

Bangladesh | 2020–2022

Sales analytics dashboard showing CRM metrics

Data-driven sales forecasting and process efficiency optimization

Increased
Lead Conversion
Reduced
Sales Cycle Time

Challenge

Antron Express faced inconsistent lead management, lengthy sales cycles, and lack of predictive insights into sales performance and pipeline health.

Strategy

Implemented HubSpot CRM with custom sales stages, integrated Power BI analytics for velocity tracking, and deployed SPSS forecasting models for predictive sales planning.

Execution

  • Configured HubSpot CRM with automated lead scoring and Kanban workflow visualization
  • Built Power BI sales velocity dashboards tracking conversion rates by stage
  • Developed SPSS-based forecasting models using 3 years of historical data
  • Trained sales team on data-driven decision-making and CRM best practices

Impact

Achieved an massaive increase in lead conversion rates and reduced average sales cycle by. Forecasting accuracy improved, enabling better resource allocation and revenue planning.

📦

Warehouse & Sorting Optimization

Germany | 2023–2025

Modern warehouse with automated sorting systems

Industrial-scale warehouse optimization with real-time tracking systems

Increased
Sorting Accuracy
Reduced
Rework Reduction

Challenge

High-volume warehouse operations across Amazon, Deutsche Post, and ALDI Nord experienced sorting errors, rework bottlenecks, and suboptimal throughput during peak periods.

Strategy

Redesigned sorting workflows with RF scanner integration.

Execution

  • Mapped end-to-end process flow: Sorting → Scanning → Loading → Dispatch

Impact

Achieved 95% sorting accuracy and reduced rework.

💼

Naifa Maruf Foundation — Data-Driven Campaign Analytics

Marketing Analytics | 2020

Marketing analytics dashboard

Integrated analytics and creative visualization for campaign optimization

Increased
Engagement
Increased
Conversion Rate

Challenge

The foundation lacked visibility into campaign performance metrics and struggled to connect creative output with measurable engagement and conversion outcomes.

Strategy

Built Excel-based marketing analytics dashboards tracking engagement, reach, and conversion funnels, integrated with Canva for visual reporting and campaign optimization.

Execution

  • Designed Excel dashboards with automated data refresh from social media APIs
  • Created conversion funnel analysis tracking awareness → interest → action
  • Developed Canva templates for visual KPI reporting and stakeholder presentations
  • Implemented A/B testing framework for campaign creative optimization

Impact

Increased social media engagement and conversion rates. Data-driven insights enabled the foundation to optimize campaign spend and creative strategy effectively.

✈️

FedEx Bangladesh — Customer Support Process Optimization

Bangladesh | 2017–2020

Customer support team working with CRM systems

Streamlined customer support workflow with automated ticket management

Lowered
Response Time
Expanded
Customer Satisfaction

Challenge

FedEx Bangladesh customer support faced long response times, inconsistent ticket routing, and limited visibility into support team performance and customer satisfaction metrics.

Strategy

Redesigned support workflow with automated ticket assignment, implemented priority-based routing, and created real-time dashboards for performance monitoring.

Execution

  • Mapped optimized workflow: Ticket → Assignment → Resolution → Feedback
  • Built dashboards tracking response time, resolution rate, and satisfaction scores

Impact

Reduced average response time and achieved higher customer satisfaction rating. Support team efficiency improved significantly with clearer workflows and real-time performance visibility.

🎓

Supply Chain Optimization — Python MILP Model

Otto-von-Guericke-Universität Magdeburg | Master's Project

Supply chain network diagram with optimization flow

Linear programming model for multi-stage supply chain cost optimization

Reduced
Total Cost
Increased
Utilization

Challenge

Academic research project addressing multi-stage supply chain optimization from quarries to plants to customers, with complex cost structures and capacity constraints.

Strategy

Developed Python-based mixed integer linear programming model using PuLP library to minimize total supply chain costs while satisfying demand and capacity constraints across all stages.

Execution

  • Modeled supply chain network with 5 quarries, 12 plants, and 72 customer locations
  • Implemented MILP optimization using PuLP with transportation and production constraints
  • Created Sankey diagrams visualizing optimal material flow patterns
  • Built Excel dashboards comparing optimized vs. baseline cost scenarios

Impact

Achieved reduction in total supply chain costs and improvement in plant utilization. The model demonstrated significant potential for real-world industrial applications.

🧬

GA-Based Staff Scheduling Optimization

Otto-von-Guericke-Universität Magdeburg | Seminar Thesis

Genetic algorithm workflow visualization

AI-driven workforce optimization using evolutionary algorithms

Grew
Schedule Efficiency
Dropped
Planning Time

Challenge

Traditional staff scheduling methods struggled with complex constraints including skill requirements, shift preferences, labor regulations, and demand variability.

Strategy

Developed genetic algorithm-based optimization system that evolves scheduling solutions through selection, crossover, and mutation operations to find near-optimal staff assignments.

Execution

  • Implemented GA workflow: Population → Selection → Crossover → Mutation → Evaluation
  • Designed fitness function balancing cost, coverage, and employee satisfaction
  • Created comparison analysis: GA vs. traditional manual scheduling methods
  • Visualized convergence with fitness curve charts across 500+ generations

Impact

Achieved improvement in schedule efficiency and reduced planning time. The GA approach consistently outperformed traditional methods in handling complex constraint scenarios.

🎓

Marketing Analytics & Tourism Visualization Projects

American International University - Bangladesh | Bachelor Projects

Tourism and social media analytics dashboards

Data visualization and predictive analytics for tourism and social media trends

Expanded
Forecast Accuracy

Overview

Undergraduate research projects focused on applying statistical analysis and data visualization to marketing trends and social media engagement patterns.

Key Components

  • Campaign dashboard analyzing visitor trends, seasonality patterns, and demographic insights
  • Social media analytics panel tracking engagement metrics across multiple platforms
  • Predictive models for tourism demand forecasting using time series analysis
  • Canva-based infographic design for stakeholder presentation and reporting

Impact

Achieved improvement in tourism demand forecast accuracy. Projects demonstrated practical application of statistical methods and data visualization for business intelligence.

Strategic Marketing & Business Development Portfolio

Driving measurable growth through data-driven campaigns, automation, and human-centered storytelling across B2B, logistics, social impact, and tourism sectors.

ComfNet Solutions GmbH — Unified AI Sales Engine Campaign

B2B Germany 2025 | Multi-Channel Marketing & Automation Ecosystem

⚙️ Automation Workflow

End-to-end pipeline connecting lead sources through verification, intelligent outreach, real-time analytics, and actionable insights powered by AI-driven automation.

+Increased Lead Conversion × Faster Outreach

📧 Email & Social Media Campaigns

Personalized B2B outreach combining data intelligence with empathetic messaging. Subject: "Efficiency through Intelligence" drove enterprise engagement.

Higher Impressions Maximized Engagements More Leads Generated

📊 Performance Analytics

Real-time Power BI dashboards tracking conversion rates, outreach velocity, effort reduction, and client acquisition all GDPR compliant.

Reduced Manual Effort Introduced New Clients

Multi-Channel Campaign Highlights

Campaign Performance Dashboard

+38%

Engagement Rate

×3

Faster Response

100%

GDPR Compliant

+25%

Lead Conversion

QEP Express Bangladesh — Global Freight & Courier Expansion

2022–2025 | International Logistics & Multi-Industry B2B Growth

🌍 Global Trade Routes

Connecting Asia, Europe, and the Americas through air cargo, sea freight, and courier services across garments, manufacturing, pharmaceuticals, e-commerce, and tech.

Maximized Global Clients Insured On-Time Delivery

📧 B2B Email Campaign

Subject: "Powering Global Connections for Every Industry" — targeted outreach to new verified B2B prospects with more open rate.

New Prospects More Open Rate

📊 Growth Analytics

Tracking shipment volume, contract wins, response time, and revenue growth through comprehensive performance dashboards.

Increased Revenue Growth Lowered Response Time

Social Media Campaign

Expansion Performance Dashboard (2022–2025)

+220

Global Clients

97%

On-Time Delivery

<2hr

Response Time

+38%

Revenue Growth

Antron Express Bangladesh — International Courier Sales Campaign

2020–2022 | Cross-Border B2B Lead Conversion & Market Expansion

🚀 Global Gateway

Strategic positioning as the gateway to global delivery, connecting manufacturing, garments, retail, pharma, and e-commerce across Asia, Europe, and the Middle East.

Increased Qualified Leads New Trade Hubs

📧 Email Lead Generation

Subject: "Fast. Reliable. Cross-Border Shipping Solutions" — reaching 8K verified B2B prospects with more open rate and more conversion.

Maximized Prospects Grew Conversion

📊 Sales Performance

Reduced sales cycle, increased client retention, and expanded into new trade markets through data-driven optimization.

Lowered Sales Cycle Increased Retention

LinkedIn & Social Campaign: "Moving Industries Forward"

B2B Lead-Conversion Performance Dashboard

+18%

Qualified Leads

-25%

Sales Cycle

+22%

Client Retention

10+

Trade Hubs

Naifa Maruf Foundation — Digital Fundraising Campaign

2020 | Data-Driven Donor Engagement & Social Impact Analytics

❤️ Empathy + Analytics

Combining SPSS data analysis with emotional storytelling to create measurable social impact through donor engagement and retention optimization.

Grew Engagement More Conversion

💌 Email Campaigns

Subject: "Your Support. Their Future." — Data-informed donor outreach achieving 42% open rate and 15% conversion with 5K donor reach.

Maximized Donors Reached Increased Open Rate

📊 Impact Analytics

SPSS-powered donor behavior analysis driving 28% increase in retention and sustainable growth through data-backed compassion.

More Retention SPSS Analytics

Multi-Platform Social Campaign: "From Data to Impact"

Fundraising Performance Insights (2020)

+40%

Engagement Rate

+15%

Conversion Rate

+28%

Donor Retention

5K

Donors Reached

AIUB Bachelor Projects — Tourism, Documentary & Analytics Portfolio

2019–2020 | Research, Storytelling & Data-Driven Marketing

🎥 Slum Tourism Documentary

"Beyond the Itinerary" Ethics-focused documentary combining SPSS research with cinematic storytelling about responsible urban tourism.

CTR View Duration More Downloads

🗺️ Destination Planning Documentary

"Designing Destinations That Last" Sustainable tourism planning with zoning maps, carrying capacity analysis, and visitor flow optimization.

 More Downloads More Saves

🎊 Durga Puja Campaign

"Culture Meets Data" Instagram/LinkedIn campaign with route guides, etiquette tips, and festival highlights driving 6% engagement rate.

Grew Engagement 300+ Saves

📈 Tourism Forecasting

"Predicting Travel Trends" — SPSS regression analysis with Excel forecasting achieving 25% prediction accuracy improvement.

More Accuracy

📚 Education Research

"Parental Education & Academic Success" Quantitative study using SPSS regression to analyze the link between parental education and student outcomes.

150+ Downloads 50+ Academic Shares

Multi-Project Social & Email Campaigns

Open to New Opportunities in Business Development, ERP, Operations Strategy and Administrative Assistance

Contact Information

Location

Walther Rathenau Straße 57, 39104 Magdeburg, Germany

Download Complete Resume

I look forward to the opportunity to contribute to your organization’s success

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